Baseline announces the release of our next module as part of the INCINQ™ eSolution Suite! INCINQ-QT™ is the second module in a series of comprehensive, end-to-end Medicaid Waiver and Medicare solutions. The QT module is a solution to track inquiries, complaints, and incidents company-wide as it relates to the employees and patients receiving services from your agency. No more sticky notes on desks and computers to a case manager on a patient needing special requests or attention. Immediate notification to key personnel on critical incident events that can foster quicker mitigation and support investigations. See below how your company can take a call or form from any patient or employee in any location and reap the benefits of better quality management, proactive incident management, trend analysis and more…
Key Benefits to you…
- No Wrong Door policy – Any office can gather informant information for any other office in your company so there is “no wrong door” for your patients that have an issue. Give an extra level of security to your patients that help and support is available whenever they need it.
- Audit compliance – Incidents vary for the different waivers and require detailed reporting and notifications to various regulatory bodies. Meet audit compliance and turnaround times faster, more thorough, and from any location with internet access. Prove your agency is dedicated to resolving and preventing incidents.
- Investigation Details – online investigations that have a complete audit trail of witnesses, conversations, corrective actions, and other investigation activities to help identify root cause issues, prove extra measures are being taken to mitigate a situation, access to investigation activities and results online.
- Online accessibility – retrieve event files anywhere you have internet access–at home, the office, on your laptop at Starbucks. No more faxing, mailing, or driving to an office to look up or manage details of a Complaint or Incident. See employee and patient charts tied to events all in one secure accessible location – all online.
- Reduce administrative costs in Incident investigations – Realtime access to all the data and activities to resolve Incidents and Complaints. Recognize trends to put better quality measures in place for prevention, identify better training programs for in-service, recognize areas where patient counseling is required vs. changing out staff constantly. No more delays or travel time to go office to office to gather investigation materials on the event, involved employees or patients.
- Full HIPAA compliance – Quality event records are encrypted on our servers, through the web, and require security access (defined by your company) as to who can see or manage Complaints or Incidents. No more faxing, mailing, or emailing sensitive information which is highly susceptible to identity theft.
- Notifications to Case Managers for patient needs eliminating delays from traditional communication paths
- Manage Inquiries, Complaints and Incidents for ADvantage, CD Pass, State Plan Personal Care and Living Choice all with one convenient solution
These are just a few of the exciting functions we have made available in this user-friendly, online solution. Your business, your rules, we merely take the redundancy and waste out of your process for faster, cleaner transitions. No software to purchase, no special hardware required, all you need is internet access, a computer, and a scanner. Contact us for a no-obligation demo of this robust solution!
